About the Project

Music Contact International is a national tour company based out of Vermont. MCI organizes customized performance tours for choirs, bands and orchestras. MCI needed to improve their customer experience by giving tour groups the ability to make secure online payments based on their groups package. We added custom tools in the backend to allow administrators to create group specific packages and payment due dates, and also email reminders to travelers about upcoming payments and overdue payments.

Solutions / Results:

Implemented ProductCart by Early Impact
Developed custom tools that give individual group members the ability to make secure online payments based on their groups package
Created custom reports for administrative users based on payment due dates - upcoming payment and overdue payment reports.
Developed automated email reminders to travelers about upcoming and overdue payments
Developed in-house automated email tools for reaching out to group leaders regarding their groups payment history
Integrated ProductCart's QuickBooks Synchronizer Add-on
Helped find and recommend a hosting solution

One of our biggest problems was keeping our storefront updated with patches. We never had the time or the expertise to load these ourselves though we know we needed them. You did exactly what we needed and always fulfilled quickly, easily and flawlessly.

Jennifer Flanagan, Allegiance Technology Partners