Red Leaf Development

Retainer Services

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For ongoing, continuous website maintenance and support Red Leaf Development proposes a retainer arrangement to provide priority on-call services and project management. Services are be provided on an as needed basis and deducted from the available retainer.

 

The Fine Print

Billing

Payments are expected to be prepaid and will be due on the 1st of each month for that following period's retainer. Any overages will be invoiced at the end of the period at our normal hourly rate. Any time not used cannot roll over into the next month's retainer.

Business Hours

Priority changes and changes requested to be done during non-business hours will be billed in 1 hour increments. Normal business hours are 9:00 AM to 5:00 PM EST, Monday through Friday, except for holidays. Work will begin within 2 business days of the time requested. Priority work will begin within 4 business hours of the request being received.

Term

All of our retainer contracts have a pre-defined term (agreed to in the contract) and at the end of the term they automatically renew for the next term unless written cancellation is given to Red Leaf Development at least 10 days prior to the end of the term.

 

It is has been wonderful to work with Red Leaf since you can dig into more of our concerns and needs on our website, more than we ever could. You keep us updated and let us know what needs to happen before it becomes a problem.

Jennifer Flanagan, Allegiance Technology Partners


Calef's Country Store
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Red Leaf Development

Phone: (603) 319-1922
Fax: (603) 319-1580
Sales: sales@redleafdevelopment.com
Support: support@redleafdevelopment.com
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Red Leaf Development is a Women-Owned business.